Policies

CONTACT US TO CHECK STOCK ON THE PARTS YOU NEED

Not all parts shown are available to ship immediately.  Click here to check stock via email or give us a call at our main number- 214-774-4668. We maintain a large inventory of instock items and are able to ship directly from most manufacturers as well. However, not all items are available, and some have long lead times, so please be sure to reach out to us to check availability prior for the most up to date availability on your parts.

 Quotes & Pricing 

All quotes issued by THE Liftgate Parts Co. are good for a maximum of 30 days. After 30 days, a new quote should be issued for current pricing.
 
Pricing shown online is kept as current as possible. Prices are subject to change at any time due to changes and increases from each manufacturer without notice. Pricing refunds will not be issued for parts bought previously, no matter the time frame. 
 
Pricing reflected on theliftgateparts.com will be honored if the part is good in stock at THE Liftgate Parts Company. If the current pricing for a part has changed from the manufacturer and must be drop shipped, the price charged will be based on the most current pricing from the manufacturer. A pricing update will promptly be made at that time to the affected part.

 

Out-of-Stock Products & Drop Shipping

While THE Liftgate Parts Co. stocks a large assortment of OEM and aftermarket parts, from time to time some items may be out-of-stock or unavailable online. We do offer drop shipping for all liftgate manufacturers listed on the site. If an item shows as drop shipped item, it will be shipped from the manufacturer subject to availability. You will be contacted if a part is not currently in stock at the manufacturer. To check availability or to arrange a drop shipment, please have your liftgate’s model and serial number on hand and contact as at customerservice@theliftgateparts.com or call 214-774-4668.

Shipping cut off times and methods vary from manufacturer to manufacturer and are beyond the control of THE Liftgate Parts Co. If an item is needed on a specific day, be sure to call and verify with THE Liftgate Parts Co. before placing your order to ensure that you will receive the parts on the day they are needed.

 

Taxes

THE Liftgate Parts Co. will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas, unless a sales tax exemption/resale certificate is on file. To setup an account that reflects your company’s tax exemption/resale certificate at time of purchase please contact us at 214-774-4668.

Tax may be collected on some orders drop shipped directly from our manufacturers. Some liftgate manufacturers are required to collect tax in states where they office or generate certain amount of income. This falls under the Nexus Tax law. Tax will be collected at the time of the order, but may be requested afterwards if the order is placed online by the customer. A resale form for the customer's state can be provided in applicable situations to remove the tax charge.
 
 

Payment

Full payment is due before any parts can be shipped. THE Liftgate Parts Co. accepts credit card payments only through our website or via PayPal (Visa, Mastercard, Discover & American Express). Payments may also be made via phone (214-774-4668) or email (customerservice@theliftgateparts.com).
 
 

Shipping

All parts will be shipped via UPS. A physical address is required for all shipments. Next Day Air orders received before 2:00PM CST will ship out the same day, provided the products ordered are in stock. Orders received after 2:00PM CST will ship out the next business day.

International orders must ship from THE Liftgate Parts Co. to the customer. If the part(s) is not in stock, it must be ordered from the manufacturer and shipped to THE Liftgate Parts Co. warehouse before shipping to the customer. In most cases, this will add 3-5 business days onto the shipment of international orders, as long as the part(s) is in stock at the manufacturer. Additional shipping will not be charged to ship the parts from the manufacturer to THE Liftgate Parts Co. unless expedited shipping is requested by the customer. Customer must contact THE Liftgate Parts Co. to arrange for expedited shipping from the manufacturer.
 
Orders shipped outside of the US may be subject to import taxes, customs duties and fees base on the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance are the responsibility of the customer; we have no control over these charges and cannot predict what they may be.

THE Liftgate Parts Co. is open Monday through Friday from 7AM CST to 4PM CST. Any orders needing to be shipped via UPS Expedited Service for Saturday Delivery will need to be processed via phone, as this shipping method is not available online.

When your order is shipped directly from THE Liftgate Parts Co. you will receive an email with your shipment’s tracking number (For drop shipments please allow 1-2 business days).THE Liftgate Parts Co. has no control over the shipment once it has left the facility. These tracking numbers let us know when your package was delivered. If the number indicates that a delivery was made and your package is missing, please notify THE Liftgate Parts Co. within 7 days of the delivery date so we can file a claim on your behalf.
 
 

Returns

Before a part can be returned, a Return Merchandise Authorization (RMA) number must be issued for that order. Returns on special order parts will be handled on a case by case basis and are subject to the specific manufacturer's return policy. See the section below that speaks to these parts. 
 
To obtain an RMA number, customers can log into their account, click "View Details" for the order containing the part(s) to be returned and then click the "Add New RMA" button. Simply fill out the RMA form associated and submit it. An RMA number will be issued on the completion screen. You may also contact us at 214-774-4668 or customerservice@theliftgateparts.com to request one.

The return shipment should include this number marked on the outside of the box. Customers may also contact us via email at orders@theliftgateparts.com or call 214-774-4668 to receive an RMA number. Return shipping costs are the responsibility of the customer and are non-refundable. Any packages refused by the purchaser will incur all shipping costs charged back to THE Liftgate Parts Co. We will not accept C.O.D. deliveries for shipped returns.

Any parts returned to THE Liftgate Parts Co. are subject to a 15% restocking fee. Parts must be received within 30 days of initial shipment to qualify for a refund minus the restocking fee. All parts are subject to inspection and approval prior to a credit being issued. Parts returned in damaged and/or used condition will be returned to the customer at the customer's expense and no refund will be issued. Credit can only be applied to the original credit card used for purchase of the returned part. Shipping and handling charges are not refundable. Parts returned after 30 days may be exchanged or returned to customer at his or her expense. Returns and exchanges should be shipped to: 

THE Liftgate Parts Co.
Attn: Returns/Exchanges
810 Skyline Dr.
Hutchins, TX 75141
 
Special Order Parts:
Parts that are not commonly stocked at THE Liftgate Parts Co. and/or must be manufactured are excluded from the standard return policy. Returns for these parts will be handled on a case by case basis and are subject to the specific liftgate manufacturer's return policy and guidelines. For questions and/or more information on what items are considered special order parts please contact us at 214-774-4668 or customerservice@theliftgateparts.com.
 
 

Exchanges

Before a part can be exchanged, a Return Merchandise Authorization (RMA) number must be issued for that order. Customers can log into their account, click "View Details" for the order containing the part(s) to be returned and then click the "Add New RMA" button. Simply fill out the RMA form associated and submit it. An RMA number will be issued on the completion screen.

The exchange shipment should include this number marked on the outside of the box. Customers may also contact us via email at orders@theliftgateparts.com or call 214-774-4668 to receive an RMA number. Return shipping costs of the exchanged part(s) are the responsibility of the customer and are non-refundable. Any packages refused by the purchaser will incur all shipping costs charged back to THE Liftgate Parts Co. We will not accept C.O.D. deliveries for shipped returns.

Parts returned for an exchange will be processed upon receipt and the new part or parts will be shipped out. If the amount of the exchanged part is less than the new part, payment will be needed before the part can be shipped. If it is more than the new part, a credit will be issued to the card used to purchase the returned part. Returns and exchanges should be shipped to:

THE Liftgate Parts Co.
Attn: Returns/Exchanges
810 Skyline Dr.
Hutchins, TX 75141
 
 

Parts Shipped in Error or Damaged in Shipping

THE Liftgate Parts Co. must be contacted within 10 days of receipt of the order to report an error or damages to the parts. After inspection, THE Liftgate Parts Co. will issue credit to the original credit card used for the purchase price, applicable taxes and shipping costs for items shipped in error or damaged in shipping. Credit will be issued automatically upon receipt and inspection of the part(s). If only a portion of your original order is returned, credit for the original shipping costs will be pro-rated.
 
 

Manufacturer Warranties

THE Liftgate Parts Co. does not offer warranties on parts sold. However, many of the products available through THE Liftgate Parts Co. are covered by Manufacturers' Warranties. Manufacturers' Warranty details are typically available at the manufacturer's website. Please note that all warranty replacements should be handled through THE Liftgate Parts Co.